Creative Cloud glitches, crashes and quits and what to do about them

We’ve been noticing an increase in screen redraw glitches, specifically in InDesign, since the last few updates to CC. While they’re pretty cool (if you like random distortions) and can produce effects like the above, they’re actually a sign of bigger issues and something you should check out.

Screenshot of image glitches in an InDesign preview

The glitches are caused by compatibility issues with the GPU Performance function which Adobe started introducing to Creative Cloud applications In around 2014. The idea was to enhance performance by enabling applications to access the GPU processor on video cards, thereby boosting screen redraw, animation and video. You may have noticed when Photoshop started to do that dizzying animated zoom effect.

Screenshot of image glitches in an InDesign preview

The problem is, not all GPU chips are compatible or supported. This can present as interesting and intriguing screen redraw glitches, such as the ones illustrated here, but can have more serious effects such as random quits and crashes, documents appearing in black and white, jagged artwork and pop up error messages about “GPU Performance Features are not available”.
The immediate solution is to turn off GPU support by clicking the GPU icon

Screenshot of GPU Performance icon in inDesign

or by selecting GPU Performance in the application preferences. Turning GPU Performance off should solve the issues right away though you may also notice a slowdown in application performance.

Screenshot of InDesign GPU Performance Preferences
GPU Performance Preferences

You can then try Adobe’s suggested troubleshooting steps to see if you can restore the GPU functionality.

More information on GPU performance is available in these Knowledgebase articles for Illustrator, InDesign and Lightroom.

We’d be interested to know if you’ve had any issues related to GPU performance and how you solved them, so get in touch in any of the usual ways.

Facebooktwittergoogle_pluspinterestlinkedinmailby feather
Facebooktwittergoogle_pluslinkedinby feather

Got Adobe Creative Cloud? Got questions?

Everyone finds things out online but have you ever measured how long you spend looking for answers to Adobe or design and print related questions? and did you get exactly the answers you needed? The web is a black hole for time and attention and it can be difficult to find the answer you’re looking for. That’s why it still pays to use an expert. Creativelab has been Adobe certified since 2006 and  has decades of experience in the design, print and publishing industry. We can troubleshoot problems, provide answers to your specific questions, we can also train you in getting the best from your applications and, best of all, we’re there if you have follow-up questions or need more advice.

We like to think of ourselves as your extra pair of hands, your creative collaborator and your technical helpdesk.

If you need help with Adobe Creative Cloud, training, design or publishing, please do get in touch. We’ll be happy to help.

Facebooktwittergoogle_pluspinterestlinkedinmailby feather
Facebooktwittergoogle_pluslinkedinby feather

New Year, New Skills: Colour Management

New year new skills, colour management illustration


Do your images print too dark? Does your logo look the wrong colour? If you’re baffled and frustrated by colour issues, creativelab offers training and troubleshooting in colour management. Most people are unfamiliar with the complexities of colour and the rules their software packages use to describe it, this can create unpredictable and expensive results.

Image of calibration sheet and loupe magnifying glass

creativelab can show you how to set your software up to manage colour correctly, make sure your colour output is predictable across your design workflow and make sure your colours work predictably in all media.

Image of print swatch book

We’ll explain:
Colour profiles
Colour conversions
Monitor and printer calibration
Soft proofing
Measuring colour output

We can also carry out a colour health-check on your systems, identifying potential problems and recommending solutions.

To find out more, email us or call 07834 237 133

Facebooktwittergoogle_pluspinterestlinkedinmailby feather
Facebooktwittergoogle_pluslinkedinby feather

Question of the week: why do my Jpegs appear with different colours?

It’s quite common for photographers to use multiple image editing applications for different purposes, handing image data from one to the other to access different and unique editing features. In this case a problem arose when images were handed off from Lightroom to Photoshop before being saved as a Jpeg. The Photoshop generated Jpeg had distinctly different colour appearance than those of the same file exported directly from Lightroom and Photoshop Elements. This was quite an interesting issue to troubleshoot as it took a bit of detective work using some less well known Photoshop and Lightroom tools.

Image comparison
Compare the three sample Jpegs below. In the one generated by Photoshop, the blues of the sky, water and boat hull are different to that in the files created by Lightroom and Photoshop Elements.

'Exported' from Lightroom
Jpeg ‘Exported’ from Lightroom. Image courtesy of Tom Flint
'Save As' from Elements 11
Jpeg ‘Save As’ from Photoshop Elements. Image courtesy of Tom Flint
'Save As' from Photoshop CC
Jpeg ‘Save As’ from Photoshop CC. Image courtesy of Tom Flint

This is a colour settings issue and the 3 applications are each doing something slightly different with the colour data.


Each application has a predefined set of colour rules for creating and converting colours. Lightroom is  proprietary and cannot be user-adjusted, Photoshop and Photoshop Elements are configurable by the user. The rules are applied whenever you create a new colour, do a mode change, print a file or export to a different format. In each case, the applications are configured slightly differently so are producing slightly different results.

I made a colour sampler reference point on the boat hull of each of the images, the results are in the screenshots below:

Save as from PSE
Colour sampler from Photoshop Elements
Colour sampler from Lightroom
Saveas from PSCC
Colour sampler from Photoshop CC


The colour data (denoted by #1 in the screenshots) is quite different in the Photoshop CC version, which has higher red and green values but lower blue values.

I then checked the colour profile of each image (using the Photoshop Document Profile setting), Lightroom is sRGB, Photoshop Elements is Adobe RGB and Photoshop CC is ProPhoto.

Each of these has a distinctly different range of colour. You can choose the colour profile that is attached to a Jpeg either on export (with both versions of Photoshop) or under the Export panel settings in Lightroom.

Lightroom defaults to converting Jpegs to sRGB on export. sRGB is quite a small colour space and the RAW data of the original image will most likely be outside its range hence, Lightroom will perform a colour conversion on saving.

Screenshot of Export settings Adobe Lightroom
Export settings Adobe Lightroom

Photoshop Elements defaults to Adobe RGB which is a much bigger colour space. Note the values here are fairly close to the Lightroom output. Photoshop Elements either maintains the existing colour profile of the image or converts to either sRGB or Adobe RGB on export, see below. Photoshop Elements normally converts RAW images into Adobe RGB when converting from the Camera RAW processor. Adobe RGB will then be used by any subsequently generated Jpeg.

SCreenshot of Photoshop Elements 'save as' settings
Photoshop Elements ‘save as’ settings

The Photoshop Jpeg is saved as ProPhoto which is the default colour space used when Lightroom hands over the image to Photoshop. This colour space is vast and maintains (more or less) the colour data present in the Lightroom/RAW original. When you save this as a Jpeg, Photoshop keeps the profile unless you decide to change it.

SCreenshot of Photoshop CC 'save as' settings
Photoshop CC ‘save as’ settings

To change the colour profile in Photoshop you can select Edit>Convert to profile and choose the appropriate profile from the list as below:

Screenshot of Convert to Profile, Photoshop CC
Convert to Profile, Photoshop CC

This can now also be automated by using Photoshop CC’s new ‘Export As’ function which is useful for batch processing export of Jpeg and PNG files.

Screenshot of Photoshop 'Export As' function
Photoshop Export As function

By setting up each application to convert image data using the same colour profile, each application creates a Jpeg with the same colour appearance and values.

Colour management can be a tricky business and I often find that people find it confusing and technical. The inexplicable colour differences in the examples here illustrate what happens when colour management settings are not set up consistently.

If you have colour issues or would like to know more about colour management please contact us at

Facebooktwittergoogle_pluspinterestlinkedinmailby feather
Facebooktwittergoogle_pluslinkedinby feather